Entries with the tag "management"

The Customer is Always Right, But Not With Everything

You’ve heard the phrase “The customer is always right” before. I think you’ll find an equal amount of articles online saying that that sentiment is still and always true vs the fact that the customer doesn’t know what’s best for them and they’re not right. (You’ll even hear stories about how some “great” companies like Apple ignore the customer desire and that’s how they became successful.) But they’re not really digging further into the customer... (more…)

How to discover talent, not just skill

One of the newer programmers on my team asked me the other day why I hired him. I said “I saw you had a natural talent, and have potential.” We both kind of laughed because we knew his skill level at the time was very low. He was not that experienced. But, he had more questions about how I can detect talent and potential versus just someone who has really polished looking code. (more…)

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